Albert Plesmanweg 39-E, 3088 GB Rotterdam
Suite 2708, 27/F Skyline Tower, 39 Wang Kwong Road, Kowloon Bay, Kowloon, Hong Kong.
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1. Introduction

EuraWays Logistics Limited (“we”, “our”, “the Company”) is committed to protecting the privacy and personal data of its clients, partners, and website users.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website www.euraways.com or use our services.

We comply with the Hong Kong Personal Data (Privacy) Ordinance (PDPO) and international standards such as the EU General Data Protection Regulation (GDPR) where applicable.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Data Controller

EuraWays Logistics Limited
Hong Kong SAR
Email: contact@euroways.com

3. Data We Collect

We may collect personal and business information including:

a. Information you provide

  • Name, company name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Business registration information

  • Customs and compliance documentation

  • Details provided in contact forms or quote requests

  • Login information for customer accounts

b. Data automatically collected

  • IP address

  • Browser and device data

  • Cookies and tracking technologies

  • Pages visited, referring URLs, session duration

  • Tracking numbers and shipment interactions

c. Client operational data

For B2B logistics operations:

  • Shipment details (content, weight, dimensions)

  • Transport modes

  • Pickup and delivery addresses

  • Customs documents

  • Invoice and payment data

We only collect information required for service delivery or legal compliance.

4. How We Use Your Data

We use collected data for the following purposes:

a. Service operations

  • Processing and managing shipments

  • Providing logistics, transportation, and delivery services

  • Tracking and customer updates

  • Customs and regulatory compliance

  • Warehousing and distribution management

b. Business communication

  • Responding to inquiries

  • Sending operational notifications

  • Contacting clients regarding shipments or services

  • Managing customer accounts

c. Administrative and legal purposes

  • Billing and invoicing

  • Fraud prevention

  • Compliance with laws and customs regulations

  • Contract management

d. Website improvement

  • Analytics and performance monitoring

  • Enhancing user experience

  • Security and error detection

We do not sell any personal data to third parties.

5. Legal Basis for Processing

We process data under the following legal bases:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Consent (when required, such as for cookies)

6. Data Sharing

We may share data with trusted third parties only when necessary to perform our services:

  • Carriers and transportation partners (airlines, shipping lines, trucking companies)

  • Warehousing and distribution partners

  • Customs brokers and authorities

  • IT service providers (hosting, tracking systems, CRM)

  • Financial institutions for billing and payments

  • Legal or regulatory bodies if required by law

All partners are required to respect data confidentiality.

7. International Transfers

Given our global logistics activities, your data may be transferred to and processed in:

  • Hong Kong

  • Mainland China

  • Europe

  • North & South America

  • Other regions necessary for transport operations

We ensure that international transfers comply with recognized data protection standards.

8. Data Retention

We retain data only as long as necessary to:

  • Fulfill logistics services

  • Comply with legal obligations

  • Resolve disputes

  • Maintain business records

Retention periods vary depending on the type of data but typically range from 1 to 7 years.

9. Your Rights

Depending on applicable laws (PDPO, GDPR), you may have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

  • File a complaint with a data protection authority

To exercise your rights, contact us at:
📧 contact@euroway.com

10. Cookies & Tracking Technologies

Our website may use cookies to:

  • Improve navigation and user experience

  • Analyze website traffic

  • Enable essential site features

  • Personalize content

You can disable cookies in your browser settings, although some features may not function properly.

A full Cookie Policy is available separately.

11. Data Security

We implement strict measures to protect your data, including:

  • Encrypted data transfers (SSL/HTTPS)

  • Access restrictions based on roles

  • Secure servers and backups

  • Monitoring and incident detection systems

  • Staff confidentiality agreements

However, no system can guarantee absolute security.

12. Third-Party Websites

Our website may contain links to third-party sites.
We are not responsible for their privacy practices or content.

13. Changes to This Privacy Policy

We may update this Privacy Policy at any time.
Changes will be posted on this page with an updated “Last Updated” date.

Users are encouraged to review the policy regularly.

14. Contact Us

For questions regarding this Privacy Policy or your personal data rights:

EuraWays Logistics Limited
Email: contact@euroways.com