1. Introduction
This Shipping & Delivery Policy (“Policy”) outlines how EuraWays Logistics Limited (“we”, “our”, “the Company”) manages shipment bookings, transportation processes, delivery procedures, and associated responsibilities.
This Policy applies to all B2B logistics services performed by EuraWays, including:
International freight forwarding (air, sea, road, rail)
Warehousing & consolidation
Customs processing
Delivery & distribution across Asia, Europe, and the Americas
2. Shipping Coverage
EuraWays provides global shipping services through its international network.
a. Origin Zones
Hong Kong (Head Office)
Mainland China: Shenzhen, Guangzhou, Shanghai, Ningbo, Qingdao
Asia-Pacific hubs (upon request)
b. Destination Zones
Europe: France, Germany, Netherlands, Spain, Italy, UK, etc.
North America: USA (East & West Coast), Canada
Latin America (selected destinations)
Middle East & Africa (upon request)
For availability to specific destinations, please contact: contact@euroways.com
3. Shipping Methods
We offer multiple modes of transport depending on urgency, budget, and cargo requirements:
a. Air Freight
Standard air cargo
Express air services
Cross-border air freight Hong Kong–Europe/USA
Suitable for urgent or high-value shipments
b. Sea Freight
FCL (Full Container Load)
LCL (Less than Container Load) consolidation
Port-to-port or door-to-door delivery
Suitable for large volumes and cost-efficient shipping
c. Rail Freight
China → Europe rail express
Transit times faster than sea, cheaper than air
d. Road Freight
Last-mile delivery networks in Europe & America
Palletized B2B transportation
Multimodal solutions can be arranged depending on needs.
4. Booking a Shipment
To book a shipment, the Client must provide:
Accurate cargo description
Weight, dimensions & packaging details
Pickup & delivery addresses
Commercial invoice & packing list
Any required permits or compliance documents
Contact person at origin and destination
Incomplete or incorrect information may delay processing or increase costs.
5. Processing & Handling Times
a. Pickup
Pickup typically occurs within:
24–72 hours after booking confirmation (depending on location)
Weekends and public holidays may cause extensions
b. Handling & Consolidation
Handling time varies based on:
Cargo type
Documentation completeness
Customs requirements
Consolidation schedules (for LCL shipments)
Typical processing window: 1–5 business days.
6. Transit & Delivery Times
Transit times depend on transport mode and destination:
Air Freight
2–7 days (typical HK → EU/US routes)
Sea Freight
HK → Europe: 25–40 days
HK → USA: 14–30 days
Rail Freight
China → Europe: 14–21 days
Road Freight
Intra-EU & USA deliveries: 1–7 days
Transit times are estimates only, not guaranteed.
EuraWay is not liable for delays caused by:
Customs inspections
Weather conditions
Carrier scheduling issues
Port/airport congestion
Strikes or force majeure
7. Delivery Procedures
Upon arrival at destination:
The receiver must be available during delivery windows
A delivery note or signature may be required
For B2B deliveries, forklifts or unloading equipment may be required (Client responsibility)
If delivery fails due to Client unavailability:
Redelivery fees may apply
Cargo may be returned to a warehouse at the Client’s cost
8. Tracking & Notifications
We provide:
Real-time shipment tracking
Automated status updates (pickup, transit, customs, arrival)
Delivery confirmation notifications
Tracking information is available via:
📧 Email notifications
🌐 Website tracking portal
📞 Customer support
9. Customs & Import Regulations
Customs clearance is required for all international shipments.
Responsibility of the Client:
Provide accurate and complete documents
Pay duties, taxes, and import fees
Ensure goods comply with the destination country’s regulations
EuraWays can assist with:
Customs brokerage
HS code verification
Import/export advisory
Delays caused by customs are outside the Company’s control.
10. Shipping Restrictions
The following items cannot be shipped unless specifically approved in writing:
Dangerous goods (DG/hazardous cargo)
Counterfeit or illegal goods
Weapons or controlled equipment
High-value items (cash, gold, jewelry)
Perishable or temperature-sensitive items
Chemicals or lithium batteries without certification
Shipping restricted items without disclosure may lead to service termination.
11. Damage, Loss & Delivery Issues
Any issues must be reported following our Refund & Claims Policy.
Report deadlines:
Visible damage: within 48 hours
Hidden damage: within 7 days
Delay: within 14 days
Loss: within 30 days
Photos and documentation are required.
12. Insurance
Standard shipments are covered by limited carrier liability only.
To ensure full protection, the Client may purchase cargo insurance prior to shipment pickup.
Without insurance, compensation is limited according to international transport conventions.
13. Fees & Additional Charges
Additional fees may apply for:
Storage or demurrage
Customs penalties
Incorrect or missing documentation
Redelivery or failed delivery attempts
Handling oversized or heavy cargo
Special equipment or manual unloading
The Client is responsible for all additional charges.
14. Changes & Modifications
EuraWays reserves the right to:
Modify shipping routes
Use alternative carriers
Adjust schedules or transit modes
Any change made for operational or safety reasons does not constitute a breach of contract.
15. Contact
For any questions regarding this Shipping & Delivery Policy:
EuraWays Logistics Limited
📧 Email: contact@euroways.com