1. Definitions
“Company” refers to EuraWays Logistics Limited, registered in Hong Kong.
“Client” refers to any business entity using the Company’s services.
“Services” includes freight forwarding, transportation, delivery, warehousing, customs assistance, logistics consulting, and any other solutions provided by the Company.
“Shipment” refers to any goods, parcels, or freight handled by the Company.
“Website” refers to www.euraways.com.
2. Scope of Application
These Terms & Conditions govern all B2B services provided by EuraWays Logistics Limited and apply to every contract, quote, booking, shipment, and transaction unless otherwise stated in a written agreement signed by both parties.
By using our services or website, the Client fully accepts these Terms & Conditions.
3. Services Provided
The Company offers:
International freight forwarding (air, sea, rail, road)
B2B delivery services
Warehousing, consolidation, and distribution
Customs brokerage support
Supply chain solutions
Tracking and customer service
All services are subject to availability and logistical feasibility.
4. Quotes & Prices
Prices provided in quotes are estimates based on information supplied by the Client.
Final charges may vary depending on weight, volume, customs duties, surcharges, regulations, and unexpected operational conditions.
Quotes are valid for a limited period specified in the document.
All invoices must be paid according to the payment terms indicated (usually Net 7 / Net 14 / Net 30, depending on the contract).
The Company reserves the right to adjust tariffs without prior notice due to fuel fluctuations, carrier changes, or regulatory updates.
5. Client Responsibilities
The Client agrees to:
Provide accurate and complete shipment information
Ensure goods are correctly packed and labeled
Respect all relevant import/export regulations
Provide necessary documentation (invoice, packing list, MSDS, permits, etc.)
Ensure goods are lawful and non-restricted in origin and destination countries
Pay all invoices, including additional charges resulting from incorrect information or delays caused by the Client
The Client bears full responsibility for the nature and legality of the shipped goods.
6. Prohibited or Restricted Goods
The Company does not handle the following goods unless explicit written approval is granted:
Dangerous or hazardous materials
Illegal goods or counterfeit products
Weapons, ammunition, or military-grade items
Perishable goods requiring special temperature control
Cash, precious metals, or artwork of exceptional value
Shipments violating regulations may be refused, seized, or destroyed without compensation.
7. Liability of the Company
The Company acts as an agent coordinating transportation with carriers, unless otherwise agreed.
Liability is limited according to international conventions (CMR, Montreal Convention, Hague-Visby Rules, etc.) depending on transport mode.
The Company is not liable for delays caused by customs, weather, operational issues, strikes, or force majeure events.
The Company is not liable for indirect damages such as loss of profit, loss of business, or commercial penalties.
If the Client desires additional insurance, it must be requested in writing before shipment.
8. Insurance
Standard shipments are subject to limited carrier liability.
Full cargo insurance is available upon request and subject to additional fees.
If no insurance is purchased, compensation—if any—will be limited to carrier liability rules.
9. Delivery & Transit Times
Transit times provided by the Company are estimates only.
Delays may occur due to customs, port congestion, security checks, regulatory issues, weather, or carrier disruptions.
The Company cannot be held responsible for delays beyond its control.
10. Customs, Duties & Compliance
The Client is responsible for all customs duties, taxes, storage fees, penalties, or regulatory charges.
The Company may act on behalf of the Client for customs procedures but is not responsible for decisions made by customs authorities.
False declarations or missing documents may lead to delays or fines, fully borne by the Client.
11. Payment Terms
Payment must be made according to the invoice terms.
Late payments may incur interest or administrative fees.
The Company reserves the right to hold or suspend shipments in case of unpaid invoices.
All bank fees or transfer costs are the Client’s responsibility.
12. Claims & Disputes
Any claim related to loss, damage, or delay must be submitted in writing within:
48 hours for visible damage
7 days for non-visible damage
14 days for delays
30 days for lost shipments
Failure to meet these deadlines may invalidate the claim.
13. Website Use
By accessing the website, the Client agrees not to:
Perform illegal or malicious activities
Attempt to harm the website’s security
Copy or reuse content without authorization
See the Legal Notice and Privacy Policy for additional terms.
14. Data Protection
The Company processes business and personal data in compliance with the Hong Kong PDPO and international standards such as GDPR where applicable.
Information is used strictly for logistical, contractual, or service-related purposes.
15. Governing Law
These Terms & Conditions are governed by the laws of the Hong Kong Special Administrative Region (HKSAR).
Any dispute will be subject to the exclusive jurisdiction of Hong Kong courts.
16. Contact
For any questions regarding these Terms & Conditions:
EuraWays Logistics Limited
Legal Department
📧 contact@euroways.com
🌐 www.euraways.com