1. Introduction
These Terms of Carriage (“Terms”) govern the transportation, handling, storage, and delivery of goods (“Shipments”) by EuraWays Logistics Limited (“we”, “our”, “the Company”) and its partners, subcontractors, and carriers.
By booking a shipment or using our logistics services, the Client (“you”, “your”, “the Shipper”) agrees to these Terms.
These Terms apply to:
Air freight
Sea freight
Rail freight
Road transport
Warehousing and consolidation
Multimodal transportation
Customs processing & related logistics services
2. Nature of the Company
EuraWays Logistics Limited operates primarily as a freight forwarder and logistics coordinator, not as a direct carrier unless explicitly stated.
We organize transport using third-party carriers, trucking companies, airlines, shipping lines, and handling agents.
All carriage is subject to:
International transport conventions
Carrier conditions
Local regulations of origin, transit, and destination countries
3. Client Obligations
The Shipper must:
a. Provide accurate information
Including:
Commodity description
Weight, dimensions, and packaging details
Dangerous goods classification (if applicable)
Customs documentation
Regulatory certificates
Commercial invoice & packing list
Incorrect or missing information may result in delays, fines, or refusals.
b. Ensure proper packaging
The Shipper is fully responsible for:
Secure and compliant packaging
Proper labeling
Palletization, protective materials, weight stability
Improper packaging voids liability.
c. Comply with applicable laws
The Shipper must ensure that all goods comply with:
Export and import regulations
Sanctions and trade restrictions
Customs declarations
Safety rules (e.g., IATA, IMDG, ADR)
4. Right of Inspection
The Company, carriers, customs authorities, or security agencies may:
Inspect any shipment
Open packages
Request additional documentation
Hold or detain goods if suspicious or non-compliant
Such actions do not constitute a breach of contract.
5. Refusal of Carriage
We may refuse transportation if:
Goods are prohibited, restricted, or hazardous
Required documents are missing
Packaging is inadequate
Shipment poses safety or compliance risks
Instructions are unclear or contradictory
Fees or outstanding balances remain unpaid
6. Prohibited & Restricted Goods
Unless expressly agreed in writing, we do not transport:
Weapons, ammunition, explosives
Controlled chemicals or hazardous goods
Illegal goods or counterfeit items
High-value personal items (jewelry, cash, art)
Perishables or temperature-sensitive items
Live animals
Items prohibited by carriers or customs
Transporting such items without disclosure results in immediate termination of service with no liability.
7. Transit Times
All transit times provided by EuraWays Logistics are estimates only.
We are not liable for delays caused by:
Customs inspections
Weather
Port/airport congestion
Security checks
Strikes or operational disruptions
Carrier schedule changes
Force majeure
No refunds or penalties apply unless expressly agreed in a contract.
8. Liability and Limits of Compensation
a. General Liability
If no cargo insurance is purchased, liability is limited to international conventions:
Air cargo → Montreal Convention
Sea freight → Hague-Visby Rules
Road transport → CMR Convention
Rail → Applicable regulations
These limits are significantly lower than the commercial value of goods.
b. Multimodal Liability
For combined transport, liability is governed by the convention applicable to the stage where damage occurred.
c. Exclusions
We are not liable for:
Poor packaging
Misdeclared cargo
Prohibited goods
Delays not caused by our direct fault
Indirect losses (lost profits, penalties, business interruption)
Acts of nature, war, political unrest, cyberattacks
Actions by customs or regulatory bodies
9. Cargo Insurance
Full cargo insurance is optional and must be requested before pickup.
If no insurance is purchased:
Compensation is limited
The Shipper bears the financial risk for loss or damage exceeding liability limits
Insurance requires:
Complete shipment declaration
Accurate cargo values
Compliance with documentation requirements
10. Delivery & Receipt of Goods
Upon delivery:
The receiver must inspect goods immediately
Any visible damage must be reported in writing on the delivery receipt
Concealed damage must be reported within the allowed timeframe (see Claims Policy)
Failure to report issues promptly may void the right to compensation.
11. Charges, Fees & Payment
The Shipper agrees to pay:
Freight charges
Fuel and carrier surcharges
Customs duties and taxes
Warehousing or demurrage fees
Any charges resulting from incorrect information
Fines imposed by customs due to misdeclaration
The Company reserves the right to withhold cargo in case of unpaid balances.
12. Claims Process
Claims for loss, damage, or delay must follow deadlines:
Visible damage: 48 hours
Hidden damage: 7 days
Delay: 14 days
Loss: 30 days after ETA
Claims must be submitted according to our Refund & Claims Policy.
13. Lien Rights
The Company holds a general lien over goods for:
Unpaid freight
Storage fees
Duties, taxes, and penalties
Operational charges
If not settled, goods may be sold to recover losses.
14. Governing Law & Jurisdiction
These Terms are governed by the laws of the Hong Kong Special Administrative Region (HKSAR).
All disputes shall be resolved exclusively in the courts of Hong Kong unless otherwise agreed in writing.
15. Contact
For questions regarding these Terms of Carriage:
EuraWays Logistics Limited
Email: contact@euroways.com